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ADA FRIENDLY: Covenant Health Park was designed to be universally accessible and comfortable for fans with disabilities. To purchase wheelchair seating, please call the ticket office at (865) 562-3362. Please call ahead of time as ADA-friendly seating is limited and often goes quickly. The Right Field Gate is ADA accessible.

ADDRESS: Covenant Health Park is located at 500 East Jackson Avenue, Knoxville, Tennessee, 37915.

ALCOHOL: Alcohol is available to purchase throughout the ballpark. All alcohol sales conclude at the 75^th minute of the match.

ADULT-CHANGING AREA: An adult changing area is available in Covenant Health Park and is located directly behind Sections 104 & 105.

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BABY-CHANGING AREAS: Changing stations are located in every restroom and in our family restrooms.

BAG SEARCH: All bags are subject to inspection prior to entering the Covenant Health Park.

BIRTHDAY PACKAGE: A birthday at the ballpark is the best way to celebrate! The birthday package includes tickets to the game, a video board announcement, and more! For more information, CLICK HERE TO HAVE A REP REACH OUT or call us at (865) 562-3362

BOX OFFICE: The One Knox Box Office is only open on match days.  2 Hours Prior to Kick Off.  If you need to reach out to the ticketing team, you can call us at (865) 562-3362

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CAMERA AND VIDEO EQUIPMENT: Cameras and video recorders are allowed at Covenant Health Park Stadium as long as they do not obstruct the view of others.

CARD POLICY: Covenant Health Park is a cashless venue. This includes transactions involving tickets, food and beverage, merchandise, parking, and all other parts of One Knox matches or event. Covenant Health Park will accept Visa, Mastercard, Discover, American Express, Apple Pay, and Google Pay. One Knox look forward to providing faster lines, increased safety, and customer convenience for fans.

CASHLESS: Covenant Health Park is a cashless venue.

CHILDREN: Children ages three and under may be admitted to One Knox matches without a ticket but need to sit in the lap of an accompany adult. Children ages four and above will require a ticket.

CODE OF CONDUCT: United Soccer League and One Knoxville SC are committed to a safe and enjoyable experience at Covenant Health Park. All events unless otherwise noted will have a clear bag policy in effect. Below is our fan code of conduct which covers behaviors that are not permitted:

• Trespassing on the playing field.

• Throwing objects.

• Using foul or obscene language or gestures.

• Using derogatory language, which is defined as offensive language concerning another person’s race, ethnicity, gender, religion, disability, age, sexual orientation, or national origin.

• Excessive or underage consumption of alcohol.

• Disruptive, unruly, or abusive behavior.

• Accessing areas of the ballpark without a proper ticket, pass, or credential.

• Misusing tickets, passes, or credentials.

• Bringing in animals of any kind for any reason, except service animals specifically trained to aid a person with a disability.

• No smoking, vaping, or e-cigarettes.

• Bringing prohibited items into the ballpark

• Prohibited items: Food, beverages, weapons of any kind (even with a concealed weapons permit, per MLB), containers such as coolers or thermoses, lawn chairs, balloons, drones, banners or signs that are not in the spirit of the event or larger than 8.5 inches x 11 inches, and noise makers.

CLEAR BAG POLICY: Stadium security regulations limit fans to clear bags not to exceed 12 inches x 6 inches x 12 inches, and/or a small clutch purse not to exceed 4.5 inches x 6.5 inches. All belongings are subject to search upon entry, including medically necessary items. Diaper bag supplies should be carried in a clear bag. No items can be left at the gates.

Violations of the Code of Conduct will not be tolerated and may lead to consequences including ejection from the ballpark and a ban on attending future matches and events. Use of derogatory language will result in ejection. If you believe someone is interfering with the Fan Code of Conduct, please speak to an usher or visit the Fan Assistance booth located behind Section 109.

CONCESSIONS: A wide variety of food and beverages are located throughout Covenant Health Park. 

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DIETARY NEEDS: Special dietary options are available at Covenant Health Park. 

DONATIONS: One Knox receive hundreds of requests each year for charitable organization events. We donate tickets or merchandise to as many of these organizations as possible. Requests are processed in the order they are received, and the approval process usually takes 3 weeks. All requests must be submitted online through our Donation Request Page.

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EXIT AND RE-ENTRY: Fans will NOT be permitted to exit and re-enter Covenant Health Park.

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FAN ASSISTANCE: The One Knox Sales & Service Booth is located behind Section 109 and can provide fan assistance.

FIREARMS: Per USL and stadium guidelines, firearms are not permitted inside Covenant Health Park even if you have a permit.

FIRST AID: First aid is available at Covenant Health Park. The first aid room is located behind Section 108.

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GATES OPEN: The main gates typically open 90 minutes prior to kick off.

GROUP TICKETS: Covenant Health Park is a perfect venue to entertain anywhere from 10 or more people. Groups enjoy special benefits, including access to our special group areas. For more information, fill out this form and a One Knox rep will be in touch!

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ICE CREAM: Covenant Health Park has various ice cream options. Soft serve ice cream is sold at the 3rd base concession stand, Ballpark Bites. Smoky Mountain Snow will feature hand-dipped ice cream directly next to Ballpark Bites. Dippin’ Dots carts are located on the concourse behind Sections 102 and 116

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KIDS ZONE: Covenant Health Park Kids Zone is located in left center field under the Yardley Flats Apartments. Covenant Health Park Kids Zone features a new playground. All children must be accompanied by an adult at all times.

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LOST AND FOUND: Lost items are held for 30 days. Guests may bring lost or found items to the Fan Assistance Booth, located behind section 109 or call (865) 562-3362 in an effort to locate missing items.

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MERCHANDISE: Official One Knox merchandise is available at the GoTeez Locker Room. The store is open on match days and available on our online team store. CLICK HERE TO GET YOUR ONE KNOX GEAR!

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NURSING: A perfect space for mothers who need a private area to pump or breastfeed, the family restroom is private and air conditioned. It is located behind Section 118.

NATIONAL ANTHEM: Fans looking to sing the National Anthem at a One Knox matches can email Alex. Please make sure to include your full name and a video of you singing the National Anthem. All singers at Covenant Health Park must have the words memorized without the need of a phone or sheet of paper.

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OUTSIDE FOOD AND BEVERAGE: Outside food and beverages are not permitted inside Covenant Health Park per United Soccer League.

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PHONE NUMBER: For information or to purchase tickets, please call (865) 562-3362

PROHIBITED ITEMS: Food, beverages, weapons of any kind (even with a concealed weapons permit), containers such as coolers or thermoses, lawn chairs, helium balloons, banners or signs that are not in the spirit of the event or that obstruct the view of others, animals other than service animals, and compressed air horns are all prohibited at Covenant Health Park.

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QUESTIONS: Questions? Call (865) 562-3362 or email Ticketing@OneKnoxsc.com

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RAINOUT POLICY: In the event that a One Knox game is rescheduled due to inclement weather, please reach out to Ticketing@OneKnoxsc.com to request a different match.

RESTROOMS: There are four men’s, four women’s, and two family restrooms located on the concourse. There are two men’s and two women’s restroom located on the Luxury Level.

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SMOKING: Smoking is strictly prohibited inside Covenant Health Park. This includes e-cigarettes, vapors, cigarettes, and cigars.

SOCIAL MEDIA: Follow the Knoxville Smokies on X @Oneknoxville and Instagram – @OneKnoxsc

STROLLERS: Strollers are allowed at Covenant Health Park and may be stored under guests ‘seats. Strollers may not block rows, aisles, or stairways. For your convenience, strollers can be given to any usher to be held near the First-Aid room.

SUN STUDY: According to the sun study, the sun sets behind the first baseline. All seats will be in the shade by 7 pm.

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TICKETS: Single game tickets and group tickets for upcoming games at Covenant Health Park can be purchased in the following ways: online at OneKnoxsc.com, over the phone at (865) 562-3362, or in person at the Box Office on match days.

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UMBRELLAS: Umbrellas are permitted inside Covenant Health Park. Please be considerate of other guests.

USHERS: Ushers are stationed at the top of most sections. If there is a problem, please find the nearest usher to assist you.

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VIDEO BOARD MESSAGES: To have a birthday or special message displayed on the video board, fans can visit the Fan Assistance Booth located behind section 109. Each message must be paid with a credit or debit card. Messages must be purchased by the end of the first inning. Messages are usually displayed on the video board at the end of the second inning.

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WATER FOUNTAINS: Water fountains are located on the concourse near Sections 105, 110, 115, and 119 at Covenant Health Park. Standard and wheelchair accessible.

WEBSITE: Oneknoxsc.com